Refund & Replacement Policy

Orders may be cancelled for a full refund if production has not yet started and no customized product has been produced. If custom design work beyond the included service has already been completed, any separately agreed design fee may be non-refundable.

Once the customer has approved the final design/proof and production has started, the order can no longer be cancelled or refunded due to change of mind, incorrect information supplied and approved by the customer, or a request to change the design, quantity, color, or other customization.

Customers are responsible for carefully checking all names, contact details, spelling, QR codes, URLs, logos, layouts, and other personalized information shown in the final proof before approving it.

If an item arrives defective, damaged, materially different from the approved design, or contains an error caused by INKLS, please contact us within 7 calendar days of receiving the order.

We may request clear photos or videos of the product, packaging, shipping label, and affected items so that we can review the issue.

Once the issue is verified, INKLS will provide an appropriate remedy, which may include replacement, reproduction, repair where applicable, or a full or partial refund depending on the circumstances and applicable consumer laws.

We generally cannot provide a free replacement or refund for errors that were present in the final proof and approved by the customer, including incorrect spelling, phone numbers, email addresses, URLs, QR destinations, names, or other customer-provided information.

However, please contact us and we will assess whether a discounted reprint or other solution can be offered.

If your order was damaged during delivery, please keep the product and its original packaging and contact us within 7 calendar days of receipt with photos or videos showing the damage and packaging condition.

Contact us at hello@inkls.ph and provide your order number, name, description of the issue, and supporting photos or videos where applicable.

Approved refunds will be processed through the original payment method whenever possible. The time required for the refunded amount to appear may vary depending on the payment method, payment provider, and issuing bank.